FAQ

  • How can I fund my account?

    CoinsFM currently accepts wire transfers, credit cards (Visa/Master) and most third-party payment providers. We are always adding more choices for you, If you do not see the method in which you would like to use, contact our customer support team.

  • What currencies can I hold in my account?

    CoinsFM offers multiple funding currencies for our accounts which include AUD, USD, EUR, GBP. For any other type of currency please contact our support staff who will kindly assist you.

  • How fast can my deposits be posted to my account?

    This all depends on your payment method. Most credit cards and many third party provider services are posted within minutes. Wire transfer and other payment methods can take several days. Please check with customer services if you have any questions.

  • How do I make a withdrawal?

    If you’re withdrawing for the first time, it is likely that we’ll need to verify your identity. This is normally done by re-sending a copy of a government issued photo ID such as a driver’s license, proof of age card or passport from your primary email address, along with a filled and signed withdrawal request form. For future withdrawals, all you’ll need to do is just send an email to [email protected] from the email that we have on file along with your account number and withdrawal amount to inform us.

  • How long does a withdrawal take to be processed?

    The inhouse processing of withdrawals is automated and is usually done within a few hours if all your paperwork is in order. Wire Transfer Withdrawals normally takes up to 2 business days to arrive if all the necessary information is provided. Credit card refunds up to the net aggregate amount of the deposits can be made which can take up to 5-15 business days depending on the banking institution for your credit card processor.

  • Are my funds secured?

    CoinsFM is legally required to preserve liquid capital that is sufficient to cover all client financial activities. Investor funds are insured and held in segregated fiduciary bank accounts that can only be used for client payment. These funds exist of the company’s balance sheet and cannot be used to pay company expenses in the improbable case of bankruptcy.

  • How to open a live trading account?

    Just click on the open account button and follow an easy step by step process which you should be able to complete in just a few minutes and in no time, you will be trading live. Once you have filled out the required information, you can make your initial deposit.

  • How soon can I start trading?

    In most cases you will be able to start trading as soon as your deposit is posted. This depends on how you make your initial deposit. Many methods are posted almost instantly. The account verification process may take up to 1 business day if we require additional documents or if you’re opening a corporate or trust account. If your account is already verified, you’ll be able to start trading as soon as the account is funded.

  • Can I have multiple accounts?

    You can have multiple accounts but you need to contact our customer support staff who will assist you to create the proper accounts.

  • What is the minimum opening deposit?

    The minimum opening balance is 250 in the base currency.

  • Do I need to download software?

    Our advanced WebTrader platform does not require any software to run and can be used on any browser and mobile.

  • Can I trade on my mobile device?

    Yes, You can trade all of our assets and use all order types on your mobile device.

  • I forgot my password can I get a new one?

    Locate the “lost password” link near the “sign in” button and follow the steps. You can get a new password following these steps or you can contact customer support by phone or email for assistance.

  • Can I change the leverage on my account?

    You can send an email to [email protected] clearly stating your account number, account name and your desired leverage so we could further inspect.

  • Can I change the currency value in my account?

    You may but this is an involved process and requires the direct assistance of the customer support desk. Please contact them. You can also open a second account in an alternative currency.

  • Can I manage and trade my spouse’s account?

    You can if your spouse has given you the authority and the passwords so that you can trade. In most cases if you need to contact us, the account holder will be required to verify your status.

  • Can I change my account type?

    You can always upgrade to a higher level account. Please contact customer support or your account manager for assistance.

  • What documents do I need to provide?

    A valid proof of residence document is any recent utility bills, local authority bills, credit card or bank statement from within the last 3 months, where your name or entity type and residential address can be clearly verified. Alternatively, a valid Government license showing your full name and address, keep in mind that if your address is on the back of the card then we will need a copy of the front and back of the card. We are following the rules set by the government and international laws as well as the regulator.

  • Why do I have to supply all this background information?

    International law requires that we verify your identity and the regulator requires that we verify your experience and understanding of the risk in trading as a protection for you. We run a suitability test in order to evaluate whether our products are appropriate for you. We are required by law to run this test for every new client under our current regulatory environment.

  • Are my deposits safe?

    Your funds are held with an approved top tier bank in Australia. CoinsFM in accordance with regulations, hold client money at a nominated account separate to CoinsFM money from client money. Client money is paid into the CoinsFM segregated account and can only be used as permitted under the strict client money provisions. All funds are dealt with according to the guidance of the Client Money Rules under the Corporations Act.